Technical Support
Help when your training workflow gets stuck
Find answers for recording, importing, analysis, export, and purchases, or contact RallyCat support directly.
jjdblast@icloud.comUsually replies within two business days
Frequently asked questions
Start troubleshooting here
Recording and video import
Why can I not record a video?
Allow Camera and Microphone under Settings app → RallyCat, and make sure the device has enough free storage. RallyCat accesses these permissions only when you actively record.
Why can I not import a video from Photos?
Allow photo access and make sure the video is fully downloaded to the device. For an iCloud video, open it in Photos and wait for the download before importing it into RallyCat.
Pose analysis and rally results
Why does pose analysis not work in the simulator?
RallyCat uses Apple Vision on device, and the current analysis path requires a physical iPhone or iPad. An iPhone 12 or newer is recommended. Keep the player fully visible in frame.
What if analysis takes a long time or finds no shots?
Keep the app in the foreground and wait for processing to finish. Good lighting, a stable camera, an unobstructed player, and a full-body view improve results. Clip boundaries can be adjusted on the results screen.
Pro purchase and restore
Where can I purchase RallyCat Pro?
Open Settings from the upper-right of Home, then choose Upgrade to Pro under Membership. Monthly, yearly, and lifetime prices come from Apple StoreKit for your App Store region.
How do I restore after reinstalling or changing devices?
Use the Apple ID that made the purchase, then choose Restore Purchases on the paywall or under Settings → Membership. No separate RallyCat account is required. If restore fails, confirm that the App Store account matches the purchasing account.
How do I request a refund or manage a subscription?
Apple handles subscriptions, billing, and refunds. Cancel renewal in system subscription settings, or visit reportaproblem.apple.com.
Data, privacy, and deletion
Does RallyCat upload training videos?
No. Videos, audio, pose data, and analysis results stay on device and are not sent to RallyCat servers or third-party AI services. Apple StoreKit uses the network only for product and purchase services.
How do I delete my data?
Delete an individual training record in the app or clear all data in Settings. Uninstalling the app also removes data stored in its app sandbox.
Still need help?
Send us the issue and device details
Include the app version, device model, iOS version, steps to reproduce, and screenshots that are safe to share. Do not send private training videos or your Apple ID password.